How an Enterprise 3PL Transformed API-led Logistics with Shiplystic
The Challenge
- Multiple disconnected systems for warehousing, courier management, and billing
- Inefficient API integrations with clients, leading to delays in order ingestion
- Lack of unified SLA monitoring across multiple courier partners
- Limited real-time visibility for enterprise customers
- Rising IT overhead due to maintaining separate tools and custom APIs
Objectives
- Centralize courier management under one platform
- Deploy robust APIs for large enterprise integrations (ERP, SAP, custom systems)
- Build a white-labeled portal for enterprise clients
- Automate SLA & courier performance monitoring
- Enhance visibility for 50,000+ daily shipments
Shiplystic Solution
- API-First Infrastructure: REST & webhook APIs connect SAP, Oracle ERP, and large e-commerce client systems directly with Shiplystic
- Centralized Courier Management: Integrated 15+ courier partners with SLA-based allocation and automated rule engines
- White-Labeled Client Portals: Enterprise clients get branded portals to book, track, and monitor shipments in real-time
- SLA Intelligence Dashboard: Live courier performance, SLA breaches, and exception reports for management and clients
- Automated Billing & Reconciliation: Integrated billing engine reconciles courier invoices, COD collections, and client invoices in real-time
Results Delivered
| Metric | Before Shiplystic | After Shiplystic | % Change |
|---|---|---|---|
| API Integration Time | 6-8 weeks | 7 days | ⬇ 85% |
| Order Processing Errors | 1,200/month | 110/month | ⬇ 91% |
| SLA Compliance | 69% | 95% | ⬆ 26% |
| Client Retention Rate | 78% | 92% | ⬆ 14% |
| IT Infrastructure Costs | High | Reduced 38% | ⬇ 38% |
Client Testimonial
“Shiplystic became our single logistics brain. We can now onboard enterprise clients in days, not
months. Our customers love the visibility, and our teams love the automation. It’s the best
investment we’ve made in years.”
— Rohit Mehra, COO – GlobalTrans Logistics
Takeaways
- Enterprise 3PLs thrive on integration speed and client visibility
- Shiplystic’s API-first + CMS combo provides a scalable backbone for large logistics players
- White-labeling ensures enterprises maintain their brand while leveraging our tech
